Many participants do, but CPD requirements differ between colleges, boards and employers, so you will need to confirm what your own provider accepts. We are happy to help. If your provider needs confirmation of what the course covers, the hours involved, or evidence of your completion, contact us and we will supply what we can.

Check your junk or quarantine folder first, as hospital mail filters frequently hold these. If it is not there, contact us with the email address you expect it to have gone to. Invitations are sometimes issued to a work address that is no longer in use. We can resend the invitation, or change the address on your account.

Your Certificate of Completion is awarded once you have completed all the exams in the course, not only the readings and videos. It is not emailed to you automatically: you claim it at the end of the course, after which it appears in your account to download as a PDF. 

Usually one unit somewhere in the middle never got marked off. The ClearStart Protocol has 66 units, so a single unticked item is easy to miss. 

If the course loads but videos do not play, this is almost always a network restriction rather than a problem with your account. Quick check: try the same video on your phone using mobile data, away from the workplace wifi. If it plays there but not on a work computer, your network is blocking it. 

There are two kinds: 

Course discussions are shared across every organisation taking that course, so other participants can see what you post. These are for questions about the protocol itself, where hearing how other sites handle something is the point.
Organisation spaces are private to your own workplace: only colleagues from your site, your Learning Supervisor, and HealthEVO can see them.
Please do not post anything that identifies a patient, advice about managing a specific patient, your organisation's internal documents, or incident, audit or complaint data.